Contact Us
Getting in touch with Wettzo is straightforward, whether a player needs help with an account, a payment query, or a question about a bonus. The support team operates around the clock and can be reached through two main channels. This page outlines how to contact Wettzo, what to expect from each channel, and how to prepare for a smooth interaction.
How to Reach the Wettzo Support Team
Wettzo provides 24/7 customer support via live chat and email. There is no public phone number. Both channels are staffed by agents who handle queries in English, German, and Portuguese. For most account and payment questions, live chat is the fastest route. Email works better for cases that require document uploads or a written record.
Live Chat
The live chat function is available directly from the casino interface at any hour of the day. Players can open a chat session from the main navigation without leaving the site or the game lobby. Response times through live chat are typically immediate during active sessions. This channel covers account access, bonus activation, deposit and withdrawal status, KYC questions, and general gameplay issues.
Email Support
For more detailed enquiries, players can write to the support team at support@wettzo.com. Email is the recommended route when submitting documents for identity verification, address confirmation, or payment ownership checks. When sending a message, include the registered account email, a clear description of the issue, and any relevant reference numbers. This helps the team locate the account and respond without unnecessary back-and-forth.
What to Include in a Support Request
A well-prepared message speeds up resolution. Whether using live chat or email, having the following details to hand makes the process more efficient:
- Registered email address and account username
- The specific issue or question, described clearly and concisely
- Transaction IDs or bonus reference numbers if the query relates to a payment or promotion
- Screenshots or document files if the matter involves verification or a disputed game round
- The date and approximate time of the event in question
For KYC-related requests, acceptable documents include a valid passport, driving licence, or national identity card for identity verification, along with a recent bank statement or utility bill for proof of address. Payment-ownership evidence may also be requested before a withdrawal is approved.
Support Topics and Response Scope
The support team handles a wide range of topics. Common reasons players get in touch include account login and password recovery, deposit and withdrawal processing, bonus and free spin activation, verification document submission, responsible gambling tools such as deposit limits or self-exclusion requests, and technical issues with games or the progressive web app.
For matters involving self-exclusion or limit adjustments, players should contact support directly and follow any additional steps outlined in the Responsible Gambling section of the account. These requests are treated separately from standard account queries and may require confirmation before taking effect.
A Note on Regulatory Status
Wettzo is operated by Borse Limited, registered in the Republic of Seychelles under company number 240825, and holds an Anjouan Gaming licence (ALSI-062403002-FI6). The platform does not hold a UK Gambling Commission licence, and the stated offshore licence does not extend to the United Kingdom. Players based in Great Britain should be aware that UKGC consumer protections, including GAMSTOP participation and UK-approved alternative dispute resolution, are not available through this platform.
If a dispute cannot be resolved through direct support contact, players should review the terms and conditions for the escalation process applicable in their permitted jurisdiction. For full details on data handling and how personal information submitted through support channels is used, see the Wettzo privacy policy.
Finding Wettzo
All support options are accessible from within the online casino Wettzo. There is no requirement to navigate to a separate subdomain or external portal. The fastest way to start is through the live chat icon, which is visible throughout the desktop and mobile interfaces.