Responsible Gaming

Playing at an online casino should remain an enjoyable activity. When gambling stops being entertainment and starts causing stress or financial difficulty, it becomes a problem that needs addressing. Wettzo provides a set of account tools and support contacts that give players practical control over how they engage with the platform. This page explains what those tools are, how to use them, and where to seek help if needed.

What Responsible Gaming Means at Wettzo

Responsible gaming is not a single feature - it is a framework of limits, checks, and support options built into the account system. Wettzo operates under an Anjouan Gaming licence (ALSI-062403002-FI6) issued by the Anjouan Offshore Finance Authority. Players based in the United Kingdom should be aware that this licence does not extend to Great Britain, and the platform does not hold a UK Gambling Commission authorisation. As a result, statutory UK protections, including GAMSTOP participation and access to a UK-approved alternative dispute resolution body, are not available through this brand.

That said, Wettzo does offer a range of self-management tools through the Responsible Gambling section of the player account. These tools are designed to help players stay within personal boundaries before a situation escalates.

Account Limits and Self-Management Tools

The platform allows registered players to set customisable controls across several spending and time categories. All limit changes are managed through the Responsible Gambling area within the account or by contacting the support team directly.

Available self-management options include:

• Deposit limits - restrict how much can be added to the account over a chosen period
• Loss limits - cap the maximum amount that can be lost within a set timeframe
• Wagering limits - control the total amount staked across real-money sessions
• Session-duration limits - set a maximum time for each gaming session
• Self-exclusion - request a full account restriction through the support team

Self-exclusion is processed by contacting Wettzo support via live chat or by emailing support@wettzo.com. Once active, a self-exclusion restricts access to the account for the agreed period. Players should note that this is a platform-level measure only and does not link to external self-exclusion schemes such as GAMSTOP.

Age Verification and Account Checks

Wettzo applies an 18+ age requirement to all accounts. Age and identity are verified through the KYC process, which requires valid photo identification such as a passport, driving licence, or national identity card. Proof of address and payment ownership documentation are also required before any withdrawal is processed.

These checks serve both compliance and player protection purposes. Duplicate account detection, sanctions screening, and anti-money laundering reviews are part of the standard account management process. Players must register with accurate personal details and use only payment methods registered in their name.

Recognising Problem Gambling

Spending more than intended, chasing losses, gambling to escape stress, or neglecting personal responsibilities are common warning signs. If any of these patterns sound familiar, it is worth stepping back and reviewing account activity.

Several independent organisations offer free, confidential advice and support for people in Great Britain:

• GamCare - provides a free helpline and online chat at gamcare.org.uk
• BeGambleAware - offers guidance and treatment referrals at begambleaware.org
• Gamblers Anonymous UK - peer support through regular group meetings
• GamStop - a free national self-exclusion service for UK-licensed gambling sites

These services operate independently of any casino brand. Contacting them carries no risk to account status and no personal details are shared with operators.

How to Request Help Through Wettzo

For players who need to activate a limit, pause an account, or discuss a concern, the support team is available 24 hours a day, seven days a week through live chat. Written requests can also be sent to support@wettzo.com. The team handles account access, KYC queries, payment issues, and responsible gaming requests.

Players who want to review detailed account terms alongside their responsible gaming options can visit Wettzo about us for background on how the platform is structured and operated.

A Note for Players in Great Britain

The Wettzo United Kingdom is an offshore platform operated by Borse Limited, a company registered in the Seychelles. The absence of a UKGC licence is the controlling factor for any UK market assessment. Offshore responsible gaming tools are available within the platform, but they do not replicate the statutory framework that applies to UK-licensed operators. UK residents who choose to engage with offshore sites carry a higher degree of personal responsibility for managing their play, and the independent organisations listed above remain the most reliable source of regulated support.

Gambling is intended for adults aged 18 and over who can afford to play within their means. If it stops being enjoyable, the tools and contacts on this page are a practical first step.